Why did my eligibility to order software expire?

Your eligibility to order software on your WebStore expires after a fixed duration. However, if you still meet all of your WebStore's eligibility requirements (i.e. if you are still a member of an organization that is authorized to use the WebStore), you can request additional eligibility to extend or expand your ability to order software.

To request additional eligibility:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. Go to the Eligibility tab.
  4. Click the Request Additional Eligibility button.
  5. Choose how you would like to verify your eligibility. Depending on your WebStore, your options may include:
    • Providing an active email address that was issued by your organization,
    • Faxing or uploading physical proof of your association with your organization (e.g. a student card or pay slip),
    • Entering a registration code (if you were issued one), and
    • Activating an account that a WebStore administrator created for you.
  6. Click the Continue button.
  7. Follow the on-screen instructions to continue through the registration process.
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